Trust Xincang with your goods —
every order comes with aReceipt
"Xin" means letter, and also trust. What Xincang does in North America is straightforward: take your goods, ship them on time, and show you the proof at every node — inbound logged, outbound recorded, delivery receipted.
Trust isn't a slogan — it's evidence you can verify
Many warehouses talk about reliability. Xincang breaks it into three concrete, verifiable commitments.
Promised timelines, written into the contract
Inbound, outbound, and last-mile timelines aren't verbal — they're written into the agreement. If we miss them, compensation is contractual.
Every node leaves a record
Receiving sheets, shelving records, outbound handover, delivery tracking — all logged in the system. Check them anytime from your dashboard.
Accountable until delivery
No finger-pointing on exceptions: lost items compensated per agreement, delivery issues chased proactively until we have a clear answer for you.
One warehouse, solid fulfillment across North America
From inbound to buyer delivery to returns — all in one system, with documentation at every step.
One-Piece Drop-Ship
Orders sync automatically, picked and packed same day. Supports major platforms and independent stores.
FBA Replenishment
Use our warehouse as a buffer. Split-ship to FBA as needed — avoid stockouts and peak-season receiving caps.
Return & Relabel
Receive returns, inspect, relabel, restock. Every item's disposition is recorded.
Warehouse Management
Real-time inventory visibility by SKU, batch, and age. Monthly statements issued proactively — no chasing needed.
A shipment's full paper trail
From the moment you ship, every node stamps a record in the system. When something goes wrong, the evidence is on your side.
Inbound Sign-off
Cartons counted and inspected on arrival. Sign-off sheet uploaded to your dashboard.
Count & Shelve
Counted and shelved within 24 hours. Inventory numbers in your dashboard in real time.
Order Outbound
Orders before cutoff picked and packed same day. Both parties scan-confirm at carrier handover.
Last-Mile Delivery
Tracking visible end-to-end. Delivery receipt issued on sign-off. Exceptions chased to resolution.
Self-run warehouses on both coasts — ship from the nearest one
Stock split across both coasts. The system picks the closest warehouse automatically — saving freight and time.
US-West · Los Angeles
Covers California and western states. Close to major ports for fast inbound.
US-East · New Jersey
Covers the dense eastern population corridor. Same-day/next-day to the NYC metro area.
National Coverage
Both hubs working together — reliable delivery to the Midwest and remote areas too. Fully trackable.
Three commitments we put in writing
Talk is cheap. In the cooperation agreement, these three are clauses — not marketing copy.
Timeline Guarantee
Goods shelved within 24 hours of arrival; orders before cutoff ship same day. Late performance earns fee waivers per agreement.
Cargo Safety
Lost or damaged items are compensated at declared value per agreement. No excuses, no delayed payments.
Transparent Reconciliation
Monthly statements issued proactively before the 5th. Every fee itemized and verifiable. Discrepancies resolved before settlement.
Questions before you start?
Didn't find your answer? Contact us and we'll discuss your situation.
Is there a minimum volume requirement?
No hard minimum — small sellers can start right away. Monthly volume affects pricing tier; high volume qualifies for better rates.
How do I connect my store?
We support major platforms and independent stores via API/ERP integration. Orders sync and ship automatically.
How are fees structured?
Last-mile shipping + handling fee + storage fee — itemized per shipment, fully verifiable on the monthly statement.
What if items are lost or mis-shipped?
Responsibility determined by system records: warehouse liability compensated per agreement; carrier liability we pursue on your behalf until resolved.
Can you handle batteries or liquids?
Certain devices with built-in batteries can go through compliant channels. Sensitive goods require advance notice — we'll evaluate and give a clear answer.
How soon can I start shipping?
Inbound goods are shelved within 24 hours. One-piece fulfillment begins immediately after shelving is complete.
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Need a quote? Submit your inquiry and we'll get back to you promptly.